Introduction of ISO 9001: 2015 standard

ISO 9001: 2015 is the most widely used international standard that sets requirements for the establishment and maintenance of a quality management system. The norm is applicable to all types of organizations:

  • profit / non-profit
  • prodct / service
  • small / medium / large

The formation of effective processes within the organization is carried out within the following departments:

  • sales
  • development
  • purchase
  • production
  • provision of services

All processes are guided under supervised conditions:

  • describing the process (input and output values, process owner, process flow, responsibilities, process requirements, KPIs),
  • setting measurable process goals based on comparable data and information,
  • measuring and monitoring the process through key performance indicators (KPIs)
  • analyzing data and report on the success of the process,
  • improving the process.

The quality management system according to the requirements of ISO 9001 is now used across the world, and certification of this system is generally accepted as a way of proving to the present and potential partner that the product or service will meet its quality requirements.

Our Servivces of ISO 9001:2015 standard

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Creating the required documentation

  • explains the goals
  • explains the procedures
  • enables communication
  • enables effective planning, execution and oversight of the process
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Employee education

  • information on ISO standards
  • setting up the implementation process
  • planning support
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Implementation of standard norms

  • implementation of all required norms
  • control of implementation from start to finish
  • proactive planning
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Support in the audit process

  • preparation of documentation
  • exposure of the process
  • writing reports

Implementation of ISO 9001: 2015 standard

Why is it important to implement ISO 9001: 2015? 

ISO 9001: 2015 is a proven framework and method to run a systematic approach to managing your business processes that enables you to meet and exceed customer expectations. 

In order to keep customers and keep them satisfied, your product or service must comply with their requirements. 

A well-developed and maintained quality management system has a positive contribution to the achievement of business goals, improving:

  • customer satisfaction and trust – customer loyalty, repetition and strengthening of transactions,
  • quick responses to market opportunities,
  • overall results and capabilities – better product / service quality, better performance, lower number of errors, lower costs, more accurate delivery, etc.
  1. Deciding on appointing a consultant to create documentation
  2. Internal education of all stakeholders on norms of system quality standards
  3. Appointing a person for system quality
  4. Making of Quality Manual
  5. Rulebook development
  6. Procedures development
  7. Guidance development
  8. Interviewing of all stakeholders
  9. Building strategic goals
  10. Setting operational goals / key performance indicators
  11. Development of operational plans
  12. Forming teams to implement changes
  13. Internal education of all stakeholders on the implementation of change
  14. Assignment of responsibility and systematization of workplaces
  15. Deciding on the selection of a certification company
  16. Contracting with the certification company
  17. Pre-audit by the certification company
  18. Submitting the documentation to the certification company
  19. Audit of representative of certification company (Lead Auditor + Auditor)
  20. Presentation of findings and proposals for corrective measures
  21. Issuing of certificates